FAQs

For First-Time Visitors:

About our Instruction Options and Climbing Policies:

About Climbing with Kids:

Challenge Course Questions:

Regarding Memberships and Rates:

General Info:

How do I get to your gym?

See our directions tab in the sidebar for driving directions and public transportation options.

I'm new to climbing, what can I do to get started?

We offer a variety of options for beginners:

Firstly, you can drop by anytime and try bouldering. The bouldering areas require no reservation and offers terrain for climbers of all abilities. This type of climbing is closer to the ground and doesn't require ropes and harnesses. We provide gymnastic pads for your safety. Bouldering is a great way to learn to climb and develop technique and climbing strength.

Secondly, you can use the auto belays! Auto belays only require a quick safety tutorial before using. The auto belays allow you to climb the higher walls, but you'll only be able to climb where the auto belays are located. These are a great option if you just want to walk in and check out climbing.

For climbing on ropes we offer a great option for beginners:

  • The Intro Class will teach you how to safely use the ropes. The price includes all gear rentals, a day pass allowing you to climb afterwards. Plus, you get a 10 day membership starting that day!

I’m an experienced climber, what do I need to get started? Do I have to take a belay test?

You must pass a belay test before you can get on ropes. An additional test is required for lead climbing. Belay tests are free and can be done at any time (doesn't need to be scheduled in advance.)

Please note that lead climbers must bring their own rope to use.

What types of climbing are available?

All of our gyms have areas for bouldering, auto belays, and rope climbing (top-rope and lead.) Our walls are among the tallest in the Northeast and we offer the most climbing terrain in New England, including cracks, aretes, chimneys, dihedrals and pitches ranging from slab to steep overhangs.

Does your gym offer anything besides climbing?

Yes; the gym has fitness areas with aerobic exercise machines and weights. We also host Yoga classes at various times during the week. Click here for times and rates.
In Everett, we also have high ropes challenge courses available. These provide a unique physical activity that challenge participants to overcome inhibitions and achieve goals.

I've never climbed in a gym before, what should I wear?

Generally, you want to wear clothes that don't constrict movement and are what you'd be comfortable in while exercising moderately. Climbing isn't an intensely aerobic activity, but you will sweat and you will see a full range of motion. Excessively loose and baggy clothes are NOT recommended; they'll get in the way of your equipment and be uncomfortable under a harness. Skirts and dresses are a bad idea! Also, try to avoid wearing rings and watches because if they get caught in a fall, you can really hurt yourself.

Is climbing dangerous?

Climbing involves inherent risks but we go to great lengths to prevent injury and accidents. It is most dangerous if you ignore the systems and methods designed to keep you safe. Our instructors will teach you to use the gear and to safely make your way around the gym. We adhere to the highest standards of safety and will not let you climb until we're certain you know how to be safe.

Or, as our waiver puts it:

CLIMBING IS AN INHERENTLY HAZARDOUS AND DANGEROUS ACTIVITY AND INVOLVES BOTH INHERENT AND EXTRINSIC, AND BOTH NATURAL AND ARTIFICIAL RISKS THAT MAY RESULT IN ALL MANNER OF HARM, LOSS, DAMAGE, PROPERTY DAMAGE, SERIOUS PERSONAL INJURIES, OR DEATH TO ME AND/OR OTHERS FROM, FOR EXAMPLE, (a) FALLS FROM THE CLIMBING SURFACE ONTO THE FLOOR, ROCK SURFACE, PROJECTIONS OR OTHER OBJECTS, (b) FALLING ONTO OTHERS PRESENT, (c) CLIMBERS OR OTHER OBJECTS (SUCH AS ROPES, HOLDS OR HARDWARE) FALLING ONTO ME, (d) IMPROPER USE, INSTALLATION OR MAINTENANCE OF GEAR, EQUIPMENT AND/OR APPARATUSES, (e) GEAR AND EQUIPMENT DEFECTS OR MALFUNCTION, (f) FAILURE TO FOLLOW PROPER CLIMBING AND/OR BELAY PROCEDURES, (g) IMPROPER OR INSUFFICIENT TRAINING, SUPERVISION AND/OR INSTRUCTION, (h) ROPE ABRASION AND/OR ENTANGLEMENT, (i) CUTS AND ABRASIONS RESULTING FROM SKIN CONTACT WITH THE CLIMBING WALL, AND (j) FAILURE OF ROPES, SLINGS,BOLTS,CHAINS,CLIMBING HARDWARE, ANCHORPOINTS, OR ANY PART OF THE CLIMBING WALL STRUCTURE.

What does "belay" mean?

Belaying is the way we keep climbers safe from falls by securing the other end of the rope. It uses specialized gear and requires training to master. Sign up for one of our daily Intro classes to learn how to belay.

My friend wants to learn how to climb. Can I teach him/her in your gym?

Unfortunately, our liability insurance requires that only MetroRock instructors teach in our gym. However, our daily Intro class is a great bargain.

I am an adult and I want to climb on ropes with my friend who is new to the sport, can I belay him/her?

Certified belayers are not permitted to belay non-certified climbers. The best option is to sign up for The Intro Class so you can climb on your own with a partner. If you don't have time to do that, you can schedule a staff member ahead of time to belay you.

Do you have auto belays?

Yes, we have several auto-belay devices for use by non-certified climbers in our locations. These are a great option for new climbers who don't have time for a class or for experienced climbers who don't have a partner or want to climb laps.

What programs do you have to help me improve my climbing skills?

We offer a variety of classes and training options. Whether you're looking to learn a skill, refine your training program for overall climbing fitness, or improve your technique, we've got the people and the programs to help. Click here for your options or inquire at the desk.

What types of outdoor instruction do you offer?

We provide instruction and guidance for outdoor climbing at all levels and types. See the programs and instruction page for details.

Why must I tie in with a figure 8 follow-through? What's wrong with a bowline, or a figure 9?

As the questions implies, there is no one "best" knot for every situation in climbing. One of the big advantages to a figure-8 follow through is that it is easy to inspect visually to determine if it is correctly tied. The same cannot be said for a bowline or a figure 9. Hence, in order to protect everyone's safety, we require a rewoven figure 8 with a double fisherman backup so that you, your climbing partner, and our staff can easily and reliably visually inspect your tie-in knot.

I'd like to bring my kids to climb, what can they do?

Kids are natural climbers and have a great time in our facilities. They overcome challenges, get exercise and build confidence by reaching the top of climbs. If you want to have your children try climbing on the tall walls with ropes and harnesses, a certified belayer is needed. If you or an accompanying adult is certified, you may belay them. Please note: belaying requires training and you will not pass the belay test if you've never done it before.

If you are not belay certified, a staff member can belay them by appointment. Walk-ins are welcome Friday through Monday from 10am to 3pm, available on a first come, first served basis. Advanced reservations are required for all other times, as we don't normally have staff available for on-demand belays.

If a belayer is not available, kids are welcome to climb on the boulders or use auto belays under your supervision. Bouldering allows them to climb more frequently than rope climbs and though they don't climb to the same heights, they enjoy conquering the boulder walls as much as rope climbs.

My kids had a great time at a birthday party at your facility. How do I book a party?

See our party page for details and call the gym to set up the event.

What other programs do you have for kids?

See our programs page to learn about other ways to get your kids involved in the vibrant youth climbing scene at MetroRock.

How can I get on the high ropes challenge course?

Our high ropes challenge course (in Everett only) is a great alternative to climbing for kids, adults and groups. Walk-ins welcome Friday through Monday 10am – 3pm, available on a first come, first served basis. Reservations required at all other times. See our page for details to reserve your spot.

Are there age restrictions?

The adult course is open to anyone 4' or taller. However, those shorter than 4'6" will require assistance. Shorter participants will be unable to reach the belay wires and therefore can't keep themselves safe.

The Kid's course is open to all children but parents or chaperones may be required to help them with the safety equipment. Call to ask which course is best for your group.

Can I walk on anytime?

The ropes courses is available for walk-ins Friday through Monday, 10am - 3pm, available on a first come, first served basis. Otherwise, reservations are required. Call ahead to book your time.

What type of memberships do you offer?

See our rates page in the sidebar for details. We offer memberships or punchcards for frequent climbers. Rates vary based on duration, student status and if you are signing up with family members.

I have a membership at one of your gyms, does it count at the other?

Yes, memberships are good at any MetroRock gym.
Punchcards, however are not transferable from one location to the other.

Do you ever offer discounts or specials on memberships or day passes?

At all facilities, if you arrive before 3pm on weekdays, you pay a discounted fee for day passes. Monday evening is ladies' night with $14 day passes and half prices on rental gear and classes. Friday evening is college night, with the same deals for college students with valid ID.

We occasionally offer discounts on memberships or punchcards either through the gym or a third party like groupon. Follow us on Facebook and twitter to stay on top of all news and notices.

Can I get discounts on my health insurance with a MetroRock membership?

Yes, our gyms are full service fitness facilities and we can provide you with the documentation needed to get discounts on health insurance. This only applies when your health plan offers reimbursements. Email us to request documentation.

What is your refund policy for events?

If you need to cancel an event, we offer a full refund if the cancellation occurs 21 days or more before the event. If you are altering your booking within that period, we are happy to offer a credit for use at MetroRock, minus the deposit. We will not offer a refund for no-shows or cancellations within 48 hours before the event.

I want to get on ropes but I don't have a climbing partner, what are my options?

Auto-belays are always available. If you're already at the gym, we have an informal system where you can put your name on a whiteboard located near the water fountain/bathrooms. Check the board for likeminded people and add your own name if necessary.

Otherwise, bouldering is always a very good option. Our boulder areas are usually very social and you're bound to meet fellow climbers if you hang around long enough.

Do you sell climbing gear?

All gyms have gear shops with a selection of clothes, shoes, harnesses, chalk, rope and other hardware. We can get you outfitted for a day in the gym or a weekend at the crag. Unlike at outdoor superstores, all of our staff are experienced climbers who know the gear and what's best for your needs.

Do you have locker rooms?

Our restrooms feature lockers (locks available on a limited basis) and showers.

Do you have WIFI?

We have free WIFI, ask the desk for the password.

What about food and drinks?

We have sitting areas for eating and offer a selection of drinks and snacks for sale. Please eat only at the picnic tables or party rooms to keep things neat and tidy.

 

What the heck is the Dark Horse Series?

The Dark Horse Bouldering Series is our homegrown bouldering competition and we're proud to say that it's become the premier comp in New England. Starting in December, the competition occurs over several events, culminating in the finals held in January or February. See the official Dark Horse site for more details.

If you have other questions, please don't hesitate to contact us and ask!